SureRents pays for all bills to include Council Tax, Electricity, Gas and Broadband
If you would like to reserve a room, you will be asked to pay a holding deposit of £250. After successful reference checks, this will come off your rent payment and if not, we will return the full amount to you.
A non refundable £99 administration fee is charged to all housemates
A monthly direct debit will be setup for your rent to be paid on the 1st of each month.
We do not take deposits from tenants, however you will be invoiced for any damages and any legal costs incurred to recover any money.
Your housemates will tend to be working professionals in full time employment
All tenants are asked to write a brief bio about themselves of up to 500 characters as it facilitates integration between you and existing housemates.
To report a repair, log in to Arthur Online using the mobile phone App or via the website. Once logged in, select ‘raise an issue’ and then enter a detailed description about the issue and upload a photo. Finally select the issue type e.g. maintenance and submit. You will then be able view the status of the issue by selecting ‘track issues’
Contact your portfolio manager via phone and email, also contact the office on 02036332036 and email firstname.lastname@example.org. A member of staff will be in contact with you ASAP.
Property inspections are carried out every 3 months and you will be given a minimum of 48 hours notice
If you wish to leave the property early, you will be required to pay the remainder of your 6 or 12 month contract. As all of our housemates are given the option of 6 or 12 month terms, we have found that this provides sufficient flexibility.
Your notice must be received 1 month before you are due to move out and 1 month’s notice period becomes effective from the 1st of each month. Because of this, it is advised that you submit your notice prior to the start of the month in which you plan to leave at the end of.
The only way to submit your official notice is in the Tenant Zone on the SureRents website.